Firefox Icon went missing in Windows 7? Here’s a Fix

After installing the latest and greatest Mozilla Firefox 3.5 in Windows 7 (RC 64-bit) I noticed that after a while the icon went missing. Now Firefox was still working correctly, and when I checked the icon properties the icon was still present. But for some strange reason it wouldn’t show up in on my Desktop, my Start Menu, or my Taskbar, I would just see a broken icon.

The resolution? Rebuilding the Windows 7 Icon Cache.

Follow these directions:

  1. Close all folder windows that are currently open.
  2. Launch Task Manager using the CTRL+SHIFT+ESC key sequence, or by running taskmgr.exe
  3. In the Process tab, right-click on the Explorer.exe process and select End Process
  4. Click the End process button when asked for confirmation.
  5. From the File menu of Task Manager, select New Task (Run…)
  6. Type CMD.EXE, and click OK
  7. In the Command Prompt window, type the commands one by one and press ENTER after each command:CD /d %userprofile%\AppData\Local
    DEL IconCache.db /a
    EXIT
  8. In Task Manager, click File, select New Task (Run…)
  9. Type EXPLORER.EXE, and click OK.

Your icons should be as good as new!



Comments

  1. Shahid N. Shah August 4th

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    This was very helpful and fixed my problem, thanks for taking the time to write it up! :-)


  2. Jase August 7th

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    Thank you very much for this. That was quite annoying.


  3. Jeremy August 10th

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    Thank you!


  4. Young Hype August 17th

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    Your a fuckin genius!!!!!!!!!!!!


  5. oozee October 22nd

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    Thanks it worked!!!!


  6. SaNTi October 23rd

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    Worked like a charm!

    Thanks dude!


  7. m November 1st

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    simple and effective. Thanks!


  8. Steve November 3rd

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    This worked for me as well. Thanks!


  9. sarakit November 9th

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    Wow! It worked!! Thanks for solving this headache!!


  10. Nuno Silva November 11th

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    Nice! Finally I found this solution!


  11. Nuno Silva November 13th

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    Hello! I really loved this solution and found out I had to use it often after installing a new application.
    So I created a BATCH file in my desktop to do the job with only a double-click.
    In the same sharing spirit, just download it if you want.


  12. Rodrigo November 27th

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    Thanks a bunch! It worked perfectly. I can see my icon is back again. Damn you Windows 7 for playing tricks on us!


  13. Dave December 3rd

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    You rock!


  14. Dave December 3rd

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    You rock! Thanks!


  15. Heeren December 4th

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    Thanks guys for all of the comments! I’m glad this fix has helped!


  16. Lee December 15th

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    Awesome! Thanks for the help!


  17. greyskull December 17th

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    well done that man


  18. Loo December 30th

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    Awesome! Your a fuckin genius!!!!!!!!!!!!


  19. Angelo January 1st

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    I LOVE YOU!!!


  20. Rudolf January 12th

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    Could you also point out how the command prompts for CMD.EXE need to be typed in Windows XP please???


  21. Kurbits January 14th

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    I had this problem not with Firefox but with Mozilla Thunderbird.
    This solution made the icon for Thunderbird return. Thanks
    I am using Windows 7 professional x64.


  22. J Buzo III January 16th

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    Wow this worked great!
    Although i had to put parenthesis around the Change Directory command:
    “CD /d %userprofile%\AppData\Local”
    Command Prompt didn’t accept it the other way.
    I have Windows Vista Home Premium 64bit
    Thanks!


  23. Dave January 19th

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    Pure awesome! Worked perfectly for Win 7 Pro 64.


  24. Melissa January 21st

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    Thank you so much! I’m a real newb when it comes to these things but this made it very easy =)


  25. ihuit January 22nd

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    buy a mac…


  26. Ryan January 23rd

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    Thanks! I’ve had problems with a couple other icons doing the same thing and this worked for them too!


  27. holy_ February 2nd

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    It works!
    Nice info and thanks a lot =)


  28. Psiho February 2nd

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    thx mate, your are the king, solved problem …


  29. Divya February 5th

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    thanks a lot, it worked! could you explain what was it that caused the icon to disappear?


  30. Emmalee February 16th

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    Thanks a lot that was so annoying. Thanks again :)


  31. spooky March 8th

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    Another thanks here :)


  32. Markie March 8th

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    Youre good man


  33. Kiki March 12th

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    Thank you so much for posting this, Hereen! You’re a life saver. I don’t know how I lost my Firefox & Skype icons, but your fix worked and brought them back. Thank you, much appreciated!


  34. Vin March 17th

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    Very very helpful! Thanks!


  35. Fernando April 10th

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    Thank you! I’ve been searching and finally found this! For such a small problem it sure gets annoying.


  36. Chrissy April 13th

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    wow thank you so much! worked completely! firefox over IE anyday!


  37. mcbain April 13th

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    Thanks heaps for this. It didnt work through the CMD prompt but i got it by going From “computer> local disk> users> *my username*> AppData> Local, and simply deleting the “iconcache” file. Then i used task manger to delete explorer.exe. Then i straight away reopened explorer.exe and all was good.


  38. Mountianwizard11 April 14th

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    TGIW (Thank God It Works)


  39. Joel April 14th

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    WOW! Ill join the chorus…worked perfectly!! Thanks!


  40. Alicia April 15th

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    Thanks so much for that!


  41. ben April 17th

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    merci!


  42. victoria ct April 18th

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    muy bueno jajaj. it was very good thanks (^^)


  43. Rich April 19th

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    Works like a charm – Many Thanks


  44. Frank April 21st

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    It worked great!!!

    Thank You! Thank You! Thank You!


  45. gabe April 22nd

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    FANTASTIC! :) :)


  46. James Robertson April 25th

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    Perfect. Thanks :-)


  47. Jason April 30th

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    God I love you!


  48. FF user April 30th

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    This was very helpful and instand fixed my problem, thanks for sharing your expertice.


  49. Trauma May 3rd

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    Very fast and Simple Thanks much man, worked a like a charm.


  50. David May 14th

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    WHY do we have to do this? I have to do this ever time the icons disappear, which is almost every day. Is there a permanent fix?


  51. spamdetester May 21st

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    This fixed my issue of missing firefox icons in win7 x64.
    Thanks a lot for your help :)


  52. Dev June 1st

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    THANKS MATE!!


  53. Teresa June 6th

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    ¡¡¡ g r a c i a s !!!


  54. Yaarik June 7th

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    Brilliant thanks man


  55. Joe June 9th

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    Worked for me! Thanks.


  56. Alex June 14th

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    Thank you very much! This was great help!


  57. Brian June 14th

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    thanks! worked perfectly =)


  58. Matt June 17th

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    love ya, thanks

    -m


  59. Lex Talionis June 19th

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    I can’t believe how many people have had this problem. I’m seriously glad I didn’t give up looking for a solution to this. Thank you for figuring it out and sharing it with us. I just got my brand new laptop yesterday and that was the ONLY thing about it that was disappointing.


  60. DeJa June 20th

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    wow thank you so much, worked! it even works for other missing icons.


  61. D3luSi0n4L June 25th

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    just like everyone else, this worked flawlessly! Thanks a bunch!


  62. Tiagosarj June 26th

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    HURhuuuu! thanks!


  63. Bruno June 29th

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    Superb!! Thanx a lot!!


  64. tnx June 30th

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    Thank youuuu!! :)


  65. KP July 3rd

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    thank you! worked…hope it doesnt come back


  66. jadon July 7th

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    duuuuuude twas an awesome fix


  67. e.raban July 8th

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    Helped me out. Thanks a lot, dude!


  68. Jonathan July 11th

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    Niiiiiiicccccceeeeeee…thank you.


  69. benedict1 July 13th

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    You are a genius! You’d think MS might just fix this one, wouldn’t you?
    Thank you


  70. Carl July 16th

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    This restored my missing Thunderbird icon in Windows 7. Perfect! Thank you!


  71. doubi July 16th

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    worked like a charm GOOD LOOKING OUT !!!!!


  72. JoJo July 19th

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    Great stuff!!!! Worked like a charm. Thanx!!!


  73. Steph A July 23rd

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    Ahh, thank you. :)


  74. Adam July 28th

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    Thanks!


  75. Bayu August 8th

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    It’s work!… thanks


  76. Adam August 16th

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    You’re awesome.


  77. ali August 17th

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    Thanks.


  78. usmc74 August 17th

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    thanks…..worked like a charm


  79. Zach September 3rd

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    YOU ARE A GOD, THANK YOU!


  80. aquadonia September 4th

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    That was AMAZING!!! THANK YOU!!!! *worships the ground you walk on*


  81. c los October 10th

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    Thank you soooo much !!!!!!!!!!!!!
    I was going to stop using Firefox because it didn’t have an Icon !!
    THANK YOU


  82. Stefan Skrobanski October 11th

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    Awesome! Thank you!


  83. Arman Dolla October 31st

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    Worked like magic!


  84. Montanan November 3rd

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    Thank you SO much for posting this fix. Worked great!!!


  85. Piers November 26th

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    Just clear the thumbnail cache and reboot


  86. XUEJUNJIE December 4th

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    THANK YOU VERY MUCH! IT IS JUST HELPFUL.


  87. Joter December 10th

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    Gracias. Genio!!


  88. Nicho December 16th

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    Sweet, dude


  89. KP December 20th

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    Wonderful, that did the trick. You are a super person for sharing this information


  90. Raitei December 25th

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    Nice.. very simple step by step. Thanks!


  91. The Bro January 2nd

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    You are an amazing person. I love you so much mang.


  92. matt January 5th

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    thanks


  93. SMS January 8th

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    Thank You!!!


  94. Henry January 11th

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    Thank you for this tidbit of knowledge!


  95. Patikujek January 11th

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    Super!!! Thank You very much. I was worried that I’ll have to reformat the computer to fix it


  96. Martin January 15th

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    Thanks; worked as written perfectly for Windows 7 (64bit)


  97. Claudio January 19th

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    That did it… thank you!!


  98. Tim January 21st

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    Sweet. From another grateful admirer…


  99. Ron January 25th

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    The best Windows 7 advise ever!


  100. Tom January 27th

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    Thank you for saving my a$$ from this little annoyance in life!!!

    You made my day!!! :)


  101. ThanksDude January 28th

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    its amazing how the only icons to get messed up are from a Microsoft competitor running on a Microsoft OS. I have dozens of other programs and only Firefox and Thunderbird icons went missing. none others…
    But hey, thats just me…..


  102. Shiv March 3rd

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    great help. btw.. I wanna know how did you come up with this solution? I mean are you part of Mr.Softy or some core developer on windows…?


  103. lmgsc March 18th

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    excelent! simple and elegant.


  104. juzchill March 21st

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    Thank you so very much for solving this problem, This issue had been very annoying for OCD people like me. :)


  105. Ivan March 28th

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    Thanks mate.
    You save my day.


  106. Kim April 4th

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    Thanks…that was driving me nuts!


  107. RK April 11th

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    Works but there is no explanation of why it happens in the first place and if this will be a “permanent” fix.


  108. Sitaram April 20th

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    Wow!!!! It worked!!! thanks a lot..


  109. Derrick April 26th

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    This worked perfectly!! Thanks so much for the fix!

    4/26/2011 – Windows 7 Professional


  110. Linscr April 26th

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    Thank you very much indeed !


  111. dotar April 26th

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    “I had this problem not with Firefox but with Mozilla Thunderbird.
    This solution made the icon for Thunderbird return. Thanks
    I am using Windows 7 professional x64.”

    This.


  112. Paul April 27th

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    Thank you :-)


  113. Ryan April 27th

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    Thank you so much man, you really helped me and many others, especially friends and family. Have a great day.


  114. Stefaan May 9th

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    Fixed my problem with the skype icon. Thx !


  115. Chris May 14th

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    Didn’t work for me :(


  116. Jake May 14th

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    Thanks – I have my icons back!


  117. Drew June 2nd

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    Awesome – thanks for the tip. This was driving me nuts!


  118. DH June 16th

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    Just adding my grateful thanks to this long list!


  119. michael June 26th

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    Sa-WEET! Thanks.


  120. Wynn June 29th

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    Perfect!


  121. coothead July 3rd

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    Thank you Heeren Gandhi for your precise solution to this aggravating little problem.


  122. Roshan July 14th

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    Worked for me. Thanks, man.


  123. dalkos July 15th

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    Worked also for me. Thanks


  124. Souri August 7th

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    Thankssssssssssssss, very easy and perfect solution :)


  125. Daniel August 9th

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    Dankeschön! Thx a lot … Tried to do the same without running taskmgr and stopping explorer.exe (did reboot instead) -> didn’t work … but your way dit it :-)


  126. numa_l August 10th

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    GREAT thanks!! :)


  127. Shawn Sanchez August 15th

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    It worked, but I don’t know how: what if Heeren Gandhi is evil and put some malware in the code that will cause problems? I don’t know who Heeren Gandhi is, where he works, and so forth. But, if he is indeed a good guy, then thanks for the solution!


  128. my name is URL August 26th

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    Just stopping and restarting explorer.exe worked for me.


  129. Eugene Tan August 27th

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    Thank you very much for taking the time to put this together. It has just worked perfectly for me. Thanks again.


  130. John A. Johnson August 28th

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    I went to several sites offering unhelpful advice (the worst was to totally reinstall Thunderbird) and was unable to fix this myself. Thank you so much for providing a solution that works!


  131. Joe Linoff September 2nd

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    Great job. The solution worked perfectly. Than you.


  132. David Wright September 16th

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    Excellent, thank you!


  133. NeoSephX September 18th

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    Your the Man!


  134. Priest September 19th

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    TNX!!!


  135. Rob September 19th

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    Thank you for sharing this solution!


  136. slabbage September 28th

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    schweeet.


  137. Patrik Lindström October 1st

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    Nope does not work. Win 7 Ultimate 64 bit. The icon is correct in the program folder but no in the bar. I have even deleted and added it again after rebulding the iconcach.


  138. Adios Muchacho! November 2nd

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    BOOM!!!


  139. Chris Travis November 8th

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    Thank you!


  140. Peter November 8th

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    I am using Windoze 7 Ultimate 32 bit. Your fix was perfect. Thank you.


  141. Dorothy November 12th

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    Thank you very much for helping me to solve this problem.


  142. Ed November 17th

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    Thanks a lot!!!!


  143. Mike MG November 19th

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    Excellent! Thank you


  144. josh November 20th

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    geez your fuckin genius!!


  145. ECM November 25th

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    Thanks for the fix. My in-laws have been bugging me about this, and as a Mac user, I was a bit puzzled =)


  146. Surrey December 9th

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    Thanks a million, friend!


  147. Ricardoatb December 12th

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    It worked! Thumbs up for you!


  148. yamaha.com review December 20th

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    This is solution for missing icon of firefox in window seven. I will try to solve this problem that you have provided here. Thanks for this solution. Keep it up


  149. Teddy December 20th

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    It really worked although I had no idea what the hell I was typing. Thank you.


  150. RC December 28th

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    Thanks a bunch! Works perfectly!


  151. Gary R January 5th

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    Fantastic, easy and direct. Thanks!


  152. Phil January 11th

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    BOOM – worked.

    Thanks a ton


  153. K B January 12th

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    Thank you! You’re a star.


  154. Gerardo January 28th

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    Thank you!


  155. Rob February 4th

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    Worked great, thanks! Still would like to know why it happened though. Any ideas?


  156. Miko February 6th

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    thankyou so so much, i was so frustrated, i just format my laptop and i thought something went wrong that i had to format it again..TAT

    thank you <3


  157. Emma February 21st

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    YYYYYYYYYYYYAAAAAAAAAAAAAAAAAAAAAAAY!
    thankyou so much!
    :)


  158. oneofthemany February 29th

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    worked great, thanks!


  159. anoop March 2nd

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    great..thanks…


  160. perrrjantai March 27th

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    Worked like a charm! Thanks alot dude :D


  161. jinal March 31st

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    good man, it worked


  162. Chris April 2nd

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    YOU MADE MY DAY!!! THANKS A LOT!!!!!!


  163. Will April 29th

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    Works like a charm in Windows 8 too.


  164. Tracey May 25th

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    Many thanks!


  165. Pat May 29th

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    Awesome.
    It fixed the issue straight away.
    Thanks a lot


  166. ctonia May 30th

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    thanks man!


  167. Roms June 4th

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    Thanks, It Worked…


  168. CtF June 4th

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    Thanks for the fix!


  169. Conor June 21st

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    Instead of closing explorer.exe you can just pin and then unpin firefox

    i.e.
    1 – open cmd.exe
    2 – CD /d %userprofile%\AppData\Local
    DEL IconCache.db /a
    EXIT
    3 – Right Click Firefox Pin it to then taskbar then unpin it


  170. TTrain June 26th

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    This happened to me during recent update last week. In my case it was showing a installable box icon in place of the globe. I just right clicked on the icon and selected change icon. Selected the right icon and it worked.


  171. Pedro Garcia July 16th

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    Brilliant thanks


  172. decio July 18th

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    Finally!!! :D


  173. Brandon Glenn August 5th

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    Worked great. Thank you for making the directions so simple!


  174. Reed Gesteland August 7th

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    awesome fix.


  175. Dennis Langerak August 15th

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    Thanks man


  176. Greg August 19th

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    I love you ,to this fix worked great Thanks man :-)


  177. ~Bob August 24th

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    yay!


  178. PrimeroFin August 26th

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    Worked like a charm! Thanks.

    [I did have tweak the CD command line a bit until it found where my profile was]]


  179. Jammin August 31st

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    Sweet, thanks.


  180. Oraine September 4th

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    Sweeeeet!!! Thank you so much


  181. Bartosz September 5th

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    Thank You !


  182. Ted October 1st

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    Thanks it DID work like a charm:)


  183. Bouras Charalambos October 29th

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    Thanx for the tip! That was really helpful!


  184. Tan November 17th

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    Thank you!


  185. matt November 17th

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    thanks, ur fuckin awesome.


  186. Fritz (~_~) November 21st

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    It made the Start button the Desktop icons and the Taskbar disappear on my friend’s Win 7 Home. Very Disappointing I am typing this from my computer.


  187. Fritz (~_~) November 21st

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    It made the Start button, the Desktop icons and the Taskbar disappear on my friend’s Win 7 Home. Very Disappointing I am typing this from my computer.


  188. anon November 24th

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    you’ve cured my headache. thank you.


  189. Agustin November 25th

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    Muchas Gracias!! Funciono para mi Win 7 Ultimate


  190. Clare Maclaren November 26th

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    Many thanks – quick, easy and worked a treat!!


  191. paul November 28th

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    thanks!!!just great


  192. Alvito December 4th

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    Worked for me..Super Thanks !!


  193. duongtd December 12th

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    Many thanks.


  194. Krzysiek December 17th

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    That is helpful for all icons. Thanks!!!


  195. Yuri January 8th

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    Nice! Worked! Thanks :D


  196. Luigi Nabisco January 23rd

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    awesome


  197. Doug Simpson January 29th

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    As everyone else has said. This was one great tip. Many thanks. And it taught me tons about some subtleties of Windows. Some thoughts about improving the post below …

    Suggest these lines for the CMD work:

    cd /d “%userprofile%\AppData\Local”

    del IconCache.db /a=s

    exit

    As someone else mentioned, you need the double quotes in cd command.

    And as I discovered, the del a/ needs to be /a=s to delete the system file.

    Someone else asked why this is done in CMD line. It’s because killing Explorer process kills your taskbar and Start icon so CMD gives you a way to delete the file. I’m only guessing, but perhaps the idea was that the IconCache.db was being accessed by Explorer and could not be deleted for sure while that process was alive.

    Someone else said they were able to do the delete with Explorer. So I don’t know. Maybe that would work every time. Maybe not.

    My favorite comment was “Buy a mac.” Why do we keep putting ourselves through all this?


  198. Travis Peters February 13th

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    Fantastic!


  199. SteelersNation February 21st

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    Super Duper Thanks!


  200. John Couto February 27th

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    SIMPLY AMAZING . . . . Work like a charm!


  201. andy March 14th

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    WOW worked like a charm. 60 seconds to fix.


  202. Thanks March 17th

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    Nice & EASY


  203. NIKO March 22nd

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    thank you, awesome


  204. Patrick April 7th

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    Great tip and an easy fix. Thank for posting!


  205. Kathy April 14th

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    Thank you so much appreciate you posting this


  206. ming April 16th

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    thanks you!


  207. insider May 10th

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    thank you for the post! It was a very annoying issue!


  208. Shanta May 24th

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    Worked like a charm. Well done!


  209. John June 5th

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    This not only worked..but brought a smile to my face!
    So many weird things happen in windows 7 and windows 8.
    I almost switched back to xp.. would if not for the memory limit lol :)


  210. fad3d June 25th

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    Worked very well.Thanks a lot


  211. anon July 10th

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    Thank You!!


  212. Emmanuel Berck July 17th

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    Thanks a lot !!!!!!!


  213. Rich July 25th

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    Thanks a lot!


  214. Noam July 28th

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    Thanks. It worked for me!


  215. Santhosh July 30th

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    Thanks you are a genius. Keep up the good work.


  216. igonk August 13th

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    Thanks..it works!!


  217. Jerry August 16th

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    Unfortunately it hasn’t worked for me.
    My main Firefox icon is displaying fine in the initial startup section, down by the Start button, but whenever I open another page the additional icon remains a blank white box, like that of a non-associated file even though Firefox is actually working fine. This has only occured since I recently downloaded the latest FireFox update. It gets so annoying when I go to click to open the window, but can’t break the habit of going for the FireFox logo, and, of course, the only one there is the opening one, which just starts up a blank page.
    I’ve been through all the refreshing of the IconCache.db, all to no avail.


  218. vossejongk August 18th

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    Thanks as well worked fine :)


  219. bahwin August 24th

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    Thanks it worked!!!!


  220. Carol August 24th

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    Thanks for posting this!


  221. Nick August 25th

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    HERREN FOR PRESIDENT!!!!


  222. karthik August 31st

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    You are genius… it fixed the issue…


  223. Stef September 7th

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    Thanks! it worked!


  224. Peter September 12th

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    Thank you for helping me fix a most annoying problem.


  225. Edward September 20th

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    You da man!


  226. Pete September 27th

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    Nice one, thanks


  227. franco October 13th

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    nice, thanks


  228. Richard. October 14th

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    Thank you. Worked a treat. It was really bugging me.


  229. Billy October 16th

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    Thanks a lot mate.


  230. Goran November 7th

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    This didn’t work for me, but mcbain’s variant (April 13th comment) did:

    Thanks heaps for this. It didnt work through the CMD prompt but i got it by going From “computer> local disk> users> *my username*> AppData> Local, and simply deleting the “iconcache” file. Then i used task manger to delete explorer.exe. Then i straight away reopened explorer.exe and all was good.


  231. Deborah November 12th

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    Fab for Windows 10 also.

    Many thanks!!!


  232. ASH December 31st

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    tHANKYOUUUUUUU WORKING PERFECTLY NOW


  233. David January 10th

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    I have Googled this issue many times and until I found this post it remained unresolved. It totally worked! Thank you. I think Firefox code needs a little tweaking, no?


  234. Dani January 11th

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    Thanks so much! :)


  235. Lerolero January 21st

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    :D thanks


  236. Mark Anderson March 15th

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    Thanks very much for taking the time to write up this fix. The problem was not with FireFox but rather with Thunderbird and one other application.

    Thanks again.


  237. namyra April 26th

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    thank you it worked


  238. YasserKhalil May 1st

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    Thank you very much for this helpful solution


  239. YasserKhalil May 1st

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    Finally I found this magic solution


  240. Sawt May 2nd

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    This solution worked for me on Windows 7 Enterprise 32 bit.


  241. Ali May 3rd

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    ADAMSIN


  242. Lars May 7th

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    Worked perfectly, thank you!


  243. UF0 May 7th

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    Thanks Heeren, it worked like a charm.
    (rebuilding the icon cache on XP could be done by resizing icons on Display Properties …)


  244. Tony May 12th

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    If worked on Windows 8.1 after the Firefox 29.0.1 Upgrade (which rebooted!! the OS).


  245. Heitor June 20th

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    run a batch file as admin:
    ———————————-
    taskkill /im “explorer.exe” /f
    del “%userprofile%\AppData\Local\iconcache.db”
    explorer.exe
    —————————

    or in Run:

    cmd /k taskkill /im “explorer.exe” /f&del “%userprofile%\AppData\Local\iconcache.db”&explorer.exe

    =]


  246. Ali July 6th

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    Hi
    Thanks :)


  247. RIOU July 18th

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    fANTASTIC!!!


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About Author

Heeren

I am a web developer that works in the IT field for the Government with an interest in design and technology and how it effects us on a daily basis.